Frequently Asked Questions
Refined essentials for young dreamers deserve care that feels just as thoughtful.
Which payment methods do you accept?
We accept secure payments through STripe Payment. All transactions are processed safely using SSL encryption.
When will my card/bank be charged?
Your payment is taken when your order is confirmed. If your order is later cancelled before dispatch, we will issue a full refund immediately.
Can I change or cancel my order?
Once your order is placed, we aim to process it swiftly. If you wish to amend or cancel, please contact us within 2 hours from your order time. After dispatch, the order cannot be cancelled; you may return the item after delivery (see Returns & Exchanges).
Are prices inclusive of tax?
For deliveries within the EU, our prices include applicable VAT. For orders outside the EU, local import duties or taxes may apply on receipt and will be the responsibility of the customer.
Which countries do you ship to?
Shipping costs are calculated at checkout based on destination and order value.
What are your shipping times?
Indicative delivery times:
- Netherlands: 1–3 business days
- Rest of EU: 3–7 business days
- United States/Outside EU: 7–14 business days
(These are estimates; delays may occur due to customs or courier handling.)
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