Support
Frequently Asked Questions
Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.
Orders & Payments
Which payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, PayPal, iDeal/Wero, Belfius, Bancontact, SEPA and Carte Bancaire. All transactions are processed through secure gateways via our payment partner Stripe.
When will my card/bank be charged?
Your payment is taken when your order is confirmed. If your order is later cancelled before dispatch, we will issue a full refund immediately.
Can I change or cancel my order?
Once your order is placed, we aim to process it swiftly. If you wish to amend or cancel, please contact us within 2 hours from your order time. After dispatch, the order cannot be cancelled; you may return the item after delivery (see Returns & Exchanges).
Are prices inclusive of tax?
For deliveries within the EU, our prices include applicable VAT. For orders outside the EU, local import duties or taxes may apply on receipt and will be the responsibility of the customer.
Shipping & Delivery
Do you ship worldwide?
We ship across Europe and many international destinations. If your country isn’t listed, let us know and we’ll look into it.
Shipping options and costs are calculated at checkout based on destination and order value.
What are your shipping times?
Read more about this on our Shipping information page.
Will I receive a tracking code?
Absolutely. As soon as your parcel leaves our warehouse, we’ll send you tracking details.
Do I have to pay customs fees?
Orders shipped outside the EU may be subject to customs duties or taxes, which are the customer’s responsibility.
Returns and exchanges
Can I return my order?
Last updated: 16 February 2026
We hope you love your purchase from Bon Beau Joli.
If something isn’t quite right, you may return your items within 30 days of receiving your order.
Items can be returned within 30 days of delivery for any reason, provided they meet our return conditions.
To initiate a return, please contact us at info@bonbeaujoli.com with your order number and the items you wish to return. We will guide you through the next steps.
Please note that return shipping costs are the responsibility of the customer, unless an item arrived damaged or incorrect.
When will I receive my refund?
Refunds are processed within 10 business days after we receive and inspect your returned items.
Contact
How can I contact customer service?
You can email us at info@bonbeaujoli.com
We typically reply within 24–48 hours on business days.
